Legally, anyone with cancelled flights is entitled to apply. All TUI holidays booked on the following dates have sadly been cancelled: - TUI holidays travelling on or before 11 June 2020, - TUI River Cruises sailings travelling up until and including 25 November 2020, - TUI Lakes and Mountain holidays travelling up until and including 30 September 2020. For more details relating to refunds for pre-purchased experiences visit here. HUNDREDS of thousands of Tui customers can now apply for cash refunds for cancelled holidays. If customers are unable to accept the refund credit, we are offering the option of a cash refund. The below form should only be used to request a refund for your voyage fare. ... TUI latest on refund forms and holiday flight destinations from July 11 TUI said that customers who are “unable to accept” a refund credit can apply for a cash refund instead. The airline has also provided the option to rebook a holiday with 20 per cent discount, or a “credit” option to book at a later date. Sorry, there was a problem with your subscription. TUI's refund policy has been amended (Image: ... "But you're going to be on hold for hours and hours to get a cash refund. TUI customers who have cancelled holidays booked before 11 June can now apply for a cash refund online. This deadline has been a huge challenge for travel companies across the board and even though Tui is a company of Herculean proportions, the financial strains caused by the COVID-19 pandemic has affected them too and they too, have been unable to … TUI customers who have cancelled holidays booked before 11 June can now apply for a cash refund online. Tui boss Andrew Flintham said: “We know we haven’t got it right; we’re doing everything we can to make things better and we’re sorry for the frustration felt by our customers. The coronavirus outbreak has wreaked havoc on holiday plans this year, forcing many travellers to cancel their trips. The airline has now issued an apology to customers over the delays. They add: “If you’re unable to accept a refund credit and you have already received your refund credit code, please use our refund request form to apply for a cash refund… If you do not want to accept a refund credit for your cancelled holiday, you can apply for a cash refund via TUI’s online request form. Customers who have holidays booked until 31 August will be able to make changes to their booking free of charge until 30 June. By completing the form below, you will miss out on the offer of 125% Future Cruise Credit and will instead receive a 100% refund. Tui has been working through a backlog and had advised on its form that "each refund needs to be processed manually and can take up to four weeks" – though now it's pledged to resolve them within 14 days, and says any outstanding refunds should be … Press here for a refund request form: https://www.tui.co.uk/destinations/contact-us/refund-request-form The airline apologised to customers for not processing refunds quick enough after it … "We really look forward to taking people on holiday again as soon as we’re able to.". TUI has blamed not having the right systems in place for the delays in issuing refunds to customers, along with struggling to keep up with demand due to the rapidly changing situation with regards to travel. One customer, Michelle, had great success through this … Many customers have been offered vouchers or a credit note instead of a cash refund, while others were asked to keep paying for holidays that may later be cancelled, or face losing their deposit. Hydrogen cars: How the fuel cell works, where the UK's filling stations are and how expensive they are to run, First new detached homes in sought-after Edinburgh suburb hit the market. “We’d like to sincerely apologise to our customers impacted by delays to refunds and the length of time it’s taken. This code will be emailed to you if your holiday has been cancelled. Tui customers previously had to phone to claim a cash refund, with many reporting that it was impossible to get through. Previously, TUI holidaymakers affected were offered the option of a cash refund or the choice of an alternative holiday of the same cash amount to another destination. Many customers have been offered vouchers or a credit note instead of a cash refund, while others were asked to keep paying for holidays that may later be cancelled, or face losing their deposit. You will now be able to claim a refund online. TUI ask customers to submit one form for each booking using the lead passengers details including the email address used at the time of booking. Thousands of frustrated customers have been unable to contact TUI’s customer service staff to claim a refund, or make amendments to their booking, if their trip has been cancelled. delays and refusals in getting their money back. Tried calling only to be told I just have to wait. “Taking people on incredible holidays is what we do best, but we’ve struggled to get the right systems in place to support our customers now that we can’t take them on holiday, especially at the speed of change we’ve faced in recent weeks. How to get cash refund for cancelled TUI, Jet2, easyJet and Ryanair flight and what the law says. A Tui spokesperson replies: Our contact centre is exceptionally busy at this time. The airline has now issued an apology to customers over the delays. Holidaymakers whose travel plans have been affected by the outbreak have been met with delays and refusals in getting their money back, with many firms offering automatic credit notes or vouchers instead. Web customers will receive their refund … Despite the new online holiday refund form trying to make things easier, it seems the … We’re receiving nearly one million calls into our contact centre a day as customers are flooding the phone lines ahead of holidays being cancelled. TUI launched the new online refund form in May after apologising to hundreds of thousands of customers for their holiday refund fiasco. All TUI holidays booked on the following dates have sadly been cancelled: – TUI holidays travelling on or before 11 June 2020, – TUI River Cruises sailings travelling up until and including 25 November 2020, – TUI Lakes and Mountain holidays travelling up until and including 30 September 2020. – Marella Cruises sailings on or before 30 June 2020 and all of the following: All other holidays are continuing to operate as planned and will be continuously reviewed. Many holidaymakers have been told they may have to wait months for a cash refund. Please be aware that by cancelling your refund credit note, you will also lose your re-booking incentive. If you're unable to accept a refund credit you can apply for a cash refund, however, TUI is only able to reimburse your money once you have received your refund credit. To make the refunds process simpler TUI launched an online refund form in May, after apologising to hundreds of thousands of customers for their holiday refund fiasco.. Expectant travellers not only had their long-awaited holidays cancelled, but then found themselves struggling to get their money back.. Answer 1 of 34: I cancelled my holiday 16th march 2020 and instantly got an email stating I will get a CASH refund, 2 months later and still no cash back in my bank. Tui customers can now get cash refunds through an easy online system. The airline has now apologised for not processing refunds to customers quickly enough, after being forced to cancel 900,000 of its holidays. "Taking people on incredible holidays is what we do best, but we’ve struggled to get the right systems in place to support our customers now that we can’t take them on holiday, especially at the speed of change we’ve faced in recent weeks. 110 of the best Christmas jokes and funniest festive one-liners, Map of areas in all tiers of England's new restrictions - and how to check your area, When the Covid tiers will be reviewed ahead of Christmas, When the next tier announcement will be, and how tiers could change before Christmas, How the Covid tiers could change before Christmas, and the areas at risk of moving up, Sailings on Marella Discovery 2 up to 30 April 2021, Sailings on Marella Dream up to 4 May 2021, Marella Discovery sailings in December 2020 and January 2021, Marella Explorer 2 sailings between 5 May 2021 to 20 October 2021. We are working to process all new and outstanding refund requests as quickly as possible. This code will be emailed to you if your holiday has been cancelled. Tui’s website says passengers can apply for a cash refund, if “unable to accept a refund credit”. "Unfortunately, there's a lacuna of enforcement right now. This can be done by visiting the My Bookings page online. The airline has now apologised for not processing refunds to customers quickly enough, after being forced to cancel 900,000 of its holidays. They will now be able to apply for a cash refund through an online form. “We recognise the situation around travel this summer remains unclear and there’s still a lot of uncertainty around when we will all be able to travel again, and some customers may not wish to pay a final balance with so many unknowns. nottinghampost Load mobile navigation. What if I want a cash refund? ©JPIMedia Publishing Ltd. All rights reserved. Once you have received a refund credit code, you can apply for a cash refund online. REFUND REQUEST FORM IMPORTANT - This form is to request a refund once you have received your emailed Refund Credit from us. According to the Package Travel Regulations, all travel companies are required to pay a full cash refund with two weeks of cancelling a trip. News. Customers who have holidays booked until 31 August will be able to make changes to their booking free of charge until 30 June. Tui. For a cash refund or to speak to someone about your options, you can ring TUI on 0203 451 2868. You can access TUI’s refund request form HERE. Should you wish to cancel your voyage booking and receive a cash refund according to our standard booking conditions, please call our Customer Contact Centre to do this. Many holidaymakers have been told they May have to wait plans this year, forcing many travellers cancel... Credit can apply for a cash refund online of customers for their holiday refund fiasco https //www.tui.co.uk/destinations/contact-us/refund-request-form! 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