Turo car rental is a peer-to-peer car rental service — essentially Airbnb for cars. Turo is a car-sharing network that offers customers access to rental cars from local hosts. Turo Is great. While 415-965-4525 is Turo's best toll-free number, there are 7 total ways to get in touch with them. Turo is an online platform where customers can rent or list their cars. Generating additional income has never been easier before as it is nowadays with Turo while car owners need to comply with a few simple steps to give their vehicles for rent. Service Programs. Call us toll-free in the US, Canada, or the UK. customer service is horrible! What insurance requirements must I meet to list my car in the UK? Most commonly, consumers tend to contact Turo to ask questions about: Account, Request for Information, Payments and Charges. Turo's websites, blog, and mobile applications and associated services are collectively referred to as "the Services". Your call may be directed to a Turo employee or to one of our third-party roadside partners. Reviewers write the most about Turo Car Rental and give it 2.4 stars out of 5. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Turo in an easy-to-use summary, as well as a full comparison of the 7 ways to reach Turo, compared by speed and customer recommendations. During my rental I had to reach out to a customer service rep via online chat and I was able to get the assistance that I needed. 1st time renter through Turo. When Turo was looking for a way to simplify and automate that complex interaction, they called Airkit. Customer service, Unable to speak to customer service, Lack of logic, Worst customer service ever, Lacking customer service. This last trip however was a … Not only was the car inefficient but the owner claimed damage. It sounds like you are referring to the hosts, Take it for what it is, this is the trade off. Reply | Read 8,321-8,340 Reviews out of 8,528 The vehicle handoffs are smooth. This Privacy Policy covers The Client's access or use of Company's websites and applications ("Platform"), when communicating with turo.com or other Turo users on any device (collectively "Services"), or when The Client of Turo otherwise provide The Company with information. Airbnb Automated Recommended for you Turo is great for the temporary rental. They will try and deny every claim possible. 651+ Turo Reviews and Complaints | Is Turo Legit or Sketchy? Rental Customers: Rental customers purchasing Dingo compact utility loaders, trenchers, turf renovation, tree care,concrete & compaction, and other equipment direct from Toro for rental businesses, please contact Toro using the methods below: 1-800-888-9926 Email: toro.rental@toro.com We all know Turo's customer service process and reps are crap. Just because you don’t have to meet guests in person doesn’t mean you shouldn’t provide exceptional customer service. When trying to discuss the situation, the service is very one sided and does not review the evidence equally - you get a "you've received a … Rights Reserved, You Are About to Contact PissedConsumer.com, “Can’t access my account. How To Get 5 Star Reviews On Your New Airbnb Property From Day One | Secret To Immediate Reviews - Duration: 6:06. There’s a daily fee for using turo with I assumed would be the case but when you’re flipping through the cars and they say how much they are per day that fee is … Get excited, be kind, supportive, and flexible when you can be, and keep your sights on creating five-star experiences. Their customer service is terrible. Please read these Terms of service carefully as they contain important information regarding The Customer's legal rights, remedies, and obligations. Check out what 8,528 people have written so far, and share your own experience. Turo has terrible customer service, especially for Hosts who make the money for them. Can I make a booking ? Contact Turo customer service. Am I on the hook for that? Emergency roadside assistance: In the United States, call 1-415-965-4525. I took the plunge on my recent trip to Orange Beach and Gulf Shores to try it out, primarily out of curiosity. It's roughly the same price range as a normal rental car company. Had a terrible experience with Turo. The world’s largest peer-to-peer car sharing marketplace. They wanted me to wait for auto service to come out and jump the car. Turo customer service. The next best way to talk to their customer support team, according to other Turo customers, is by calling their 888-391-0460 phone number for their Canadian Customer Service department. Turo offers a few options for people willing to rent a car with vehicle owners bringing the car to a destined location, airport or allowing clients to pick up the auto by themselves. Get all the help you need with TurboTax Support. My host was great and very responsive. So that means if your renter runs a stop sign or a red light and has an accident… guess what? Top locations of Turo feature such cities as Boston, Chicago, Washington DC, Miami, and San Francisco among many others. Turo Inc. (hereinafter, "Turo", turo.com, or turo.com) cares about privacy and wants The User to be familiar with how turo.com collect, use, process and disclose The User's information. I ordered a car with them from Marlon in Tampa and he was a super terrible communicator. Most of the Turo car rental reviews I’ve seen have been overviews of the service, not real-life experiences, so I wanted to see what I was missing. Turo will deny the claim. Need to cancel and find another vehicle.”, “I do not have an accout with you and my card has been charged twice in 4 days !! Before the trip starts, leave a personal note in the Turo Go guest handbook (provided in your welcome kit) to let them know you’re there to help. Personal insurance requirements for hosts, Requesting supplemental payment for additional damage repairs. Bad business indeed. Car Rental, Customer Care, Car Rental Booking, Pros: Turo implemented Solvvy to help guide their customers to the best support channel and provide a better self service experience. I rented my first car through Turo, and my experience was nothing short of amazing! Turo and its service providers will employ all legal methods available to collect amounts due, including the engagement of collection agencies or legal counsel. A company with poor customer service and response time. The core of the problem centered around a manual process that cost both customers and customer service agents valuable time. What happened? Standard rates apply when calling from outside those areas. Everything ran smooth. Let me start by saying that I’ve used Turo numerous times and absolutely loved this lower cost, convenient alternative to typical car rentals. Do you agree with Turo’s star rating? It was very difficult to end up getting my trip canceled and refunded. Pissed Consumer © 2021 All Turo has a bit more of a personal feel, which then inherently applies a bit more responsibility and satisfaction. Excellent service Excellent service! So I spend 30-40 minutes of my life messaging my situation to explain that there should be a policy from suddenly being charged by the host. Similar to Airbnb, Turo car rental is a convenient way to rent a car when traveling or at home. Have a question? The algorithm is subject to change in future. Concept, Convenience when it works, Good car selection, Ease of website, Car selection, Cons: Turo sucks big balls!! Our service is exclusively done by experienced Egger service field technicians. 24/7 customer support Rest easy knowing that everyone in the Turo community is screened, and 24/7 customer support and roadside assistance are just a click away. Turo Inc. acts as the data controller for the purpose of this Privacy Policy. TURO has changed its insurance charging rates and will use whatever they can to reject your claim. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The car had pre-existing damage when I arrived. If you are considering to host your car, think twice. You can call Turo at (518) 638-0728 phone number, write an email, fill out a contact form on their website turo.com, or write a letter to Turo, 667 Mission St, San Francisco, California, 94105, United States. Turo customer service number: customer care service numbers, toll-free helpline numbers, their official address, official email address and official social media pages of Turo are mentioned below. In Canada, call 1-888-391-0460. If you need more details, just comment below. Answers to questions about COVID-19 | Hosts, Answers to questions about COVID-19 | Guests, Getting approved to drive and verifying your account, How to verify or update your payment card, How to change your password and email address, How to report suspicious charges and emails, Paying or disputing reimbursement requests, Updating your protection plan, delivery location, or Extras, Reporting a car that’s unsafe or unsatisfactory, Roadside assistance for guests | US and Canada, Deluxe Class and Super Deluxe Class eligibility, Requesting reimbursements from your guests, Responding to trip requests and modifications, Managing requests to extend or shorten a trip, How to update your vehicle protection plan, Guest cancellations and Turo verification cancellations, Roadside assistance for hosts | US and Canada, Reimbursement Tool & Claims resolutions center Misuse Policy, California residents | Personal information we collect, use, and share, How we protect your data from government requests, Copyright Policy & DMCA Notice of Alleged Infringement, Cookies, Web Beacons, and Similar Technologies, Guest accidents, claims, and responsibilities | US, Guest accidents, claims, and responsibilities | Canada, Guest accidents, claims, and responsibilities | UK. myTurf Pro; Toro NSN; Controller Repair; Grower Connection; Safety Resources. They dont take calls. I changed my email”, “I paid my balance and my account still shows the balance”, “Complaint about reservation. When a customer accepts a rental vehicle, they are asked to take pictures of the car to show its condition, and you can do the same on delivery and pickup. Never ever again will I use Turo. When The Client register for an account with The Company turo.com require certain identifying information such as The User's name and email address. Its important to differentiate host service and Customer Service. Click here for help with non-roadside issues. Renters also have access to 24/7 roadside assistance in case anything happens to the vehicle. Everything went great. Turo is a place where great trips begin. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. You risk bad hosts for the opportunity to drive a list of 5 fancy cars for reasonable (or even dirt cheap) prices. The Company collect three categories of information - information The Client give Website information automatically collected from The Customer's use of the Services; and information from third party sources. By hosting on Turo, you’re getting into the hospitality business, where outstanding customer service (in addition to clean and safe cars) is the most important thing you can offer. Companies are selected automatically by the algorithm. How can I make a booking on Turo.ro? Run away. TURO is only taking more from renters as well as hosts and will no longer support incidents that take place by renters. Turo, or the collection agencies we retain, may also report information about your Turo Account to credit bureaus. These include various limitations and exclusions, a clause that governs the jurisdiction and venue of disputes, except where prohibited, an agreement to arbitrate on an individual basis (unless The Client of Turo opt out), and obligations to comply with applicable laws and regulations. Had a terrible experience with Turo. !”, “I need to get an address to where I return a car cause I forgot”, “I have not received my last two deposits”, https://support.turo.com/hc/categories/200236860. These photos are a safeguard if there are any disputes about the car’s state. Our service team is always available to assist you during your planned shutdown. Customer service is non-existent for the troubleshooting issues that arose out of these. In the picture: 2 technicians from our service center in Schwedt/Oder reviewing a submersed sump pump. Turo offers comprehensive customer service to both owners and travelers. Read FAQs, ask a question in our AnswerXchange community, or give us a call. The app did freeze when I was trying to load pictures. If you are facing any troubles/issues then you can just directly contact them to resolve all your problems as early as possible. Host protection in case of a guest accident, Insurance and protection plan summary | US, Detailed explanation of host protection plans | US, Guest protection plans including insurance | US, Insurance and protection plan summary | Canada, Detailed explanation of host protection plans | Canada. Why i can’t find the telephone number and email address of the hotels and of the accommodation units? By accessing or using the Services, including by communicating with turo.com or other Turo users, The Client of Turo agree to comply with, and be legally bound by, the provisions of these Terms of Service ("Terms"), whether or not The Customer become a registered user of the Services. One of the areas where Turo stands out is its customer service. 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